DELIVERY INFORMATION


**SHIPPING NOTICE – Covid-19 Delays**

Please note that due to more people currently buying online, labour shortages and transport strikes, there is immense pressure on national and local courier services. Please allow a minimum of 5 days on top of the estimated delivery times. This means you will need to allow more time for delivery when placing orders. We cannot guarantee delivery via courier or Australia Post will arrive within normal timeframes. Newcraft is not responsible for delays once an order leaves us.

How will my orders be shipped?

Once your account is approved, we will determine how your orders will be delivered based on your location and order size. There are 2 methods of delivery:

  1. Newcraft Direct Delivery

This method is direct delivery by us on a weekly frequency for businesses in the Sydney Metro area, or a fortnightly frequency for businesses in the NSW Central Coast, Newcastle, Hunter, Wollongong and NSW South Coast areas.

  1. Courier Delivery

For locations outside the Newcraft Direct Delivery zones or for small orders, your order will be delivered by Courier. We use Couriers Please, Fastway Couriers, TNT Road Express, Toll Road Express or Australia Post. If delivery is to a PO Box, we can only use Australia Post.

How much does shipping cost?             

Shipping costs are either a flat rate (Newcraft Direct Delivery) or a variable rate (Courier Delivery). Our flat rates for Newcraft Direct Delivery will be determined at the time of account opening.

As a guide, Newcraft Direct Delivery flat rates are approximately as per below, however this will be confirmed at the time of account opening:

Zone Approx. Flat Rate
Sydney Metro $15 + GST
NSW Central Coast $20 + GST
Lake Macquarie & Newcastle $20 + GST
Hunter & Raymond Terrace $30 + GST
Wollongong $20 + GST
Nowra $30 + GST

Please note that Newcraft Direct Delivery flat rates are subject to change without notice.

Courier Delivery rates are determined by the size, weight and number of parcels. We will determine the most cost effective option once your order is ready for dispatch. If you have any special delivery requirements, please let us know prior to shipment.

When will my order be delivered?

Delivery will occur between Monday and Friday (business days only). We do not deliver on weekends, public holidays or during Christmas/New Year shut downs. Delivery time frames depend on the method of delivery:

  1. Newcraft Direct Delivery

Upon opening an account, we will agree a fixed day that your orders will be delivered (this may be weekly or fortnightly depending on your location). We will call you to discuss this.

  1. Courier Delivery

If your order is placed prior to 12pm weekdays, we will aim to have it ready for dispatch within 48 hours. If your order is placed after 12pm weekdays, then an additional day will be added to the dispatch time. Each Courier has its own estimated delivery schedule. Once an order is transferred from Newcraft to the Courier, we take no responsibility for delivery times or risks associated with goods damaged in transit.

Can I pick up my order?

Yes. Customers can pick up orders from our warehouse at the following address:

1/134 Beaconsfield Street, Revesby NSW 2212

Alternatively, if you wish to nominate a Courier or transport company to pick up your order from our warehouse you may do so by prior arrangement with us. The customer will bear all costs associated in the pick-up and delivery of orders by a customer nominated Courier or Transport Company. We are not responsible for any costs involved in this type of pick-up/delivery, nor are we responsible for any risks or goods damaged in transit associated with this type of pick-up/delivery.

If a customer does not notify us that they wish to nominate a Courier or transport company for pick-up/delivery at the time of placing an order, we will assume that delivery via the method agreed at the time of account opening will take place. We take no responsibility for using incorrect shipping methods in this scenario.